Refund policy

Returns & Refunds

At Small Town Clothing, every item is made to order just for you. Because of this, we do not accept returns or exchanges due to ordering the wrong size, selecting the wrong color, changing your mind, or other buyer's remorse. Please review our sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we're happy to make it right.

Please contact us within 14 days of delivery at support@smalltownclothing.com with:

Your order number
A brief description of the issue
Photos showing the problem

Once reviewed, we'll provide a replacement or refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, please contact us. We'll work with the shipping carrier to investigate and resolve the issue.

Order Changes & Cancellations

Because orders go into production quickly, cancellations or changes can only be made within 24 hours of placing your order. After production begins, orders cannot be modified or canceled.

Refunds

If your refund is approved, it will be issued to your original payment method. Depending on your bank or credit card company, it may take 5–10 business days for the refund to appear in your account.

European Union Customers

If your order is shipped to the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day cooling-off period where required by law.